Everything they say they will do, they do. They treat you like family. We bought a pool several years ago, have been very satisfied with it, and with the service they give us. Just recently bought a spa. In just two months with a daily commitment, it has improved my health tremendously. I highly recommend getting one before letting yourself get into too bad of shape, with daily use it will really improve your quality of life. The employees are awesome, its wonderful to see a smiling face!